Our Privacy Policies

At Elevate Desserts UK, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website or services.

1. Information We Collect

We may collect the following information:

Personal details: name, address, phone number, email address.
Payment information: billing address, payment method details (processed securely via our payment provider; we do not store card details).
Order information: product selections, delivery address, and special instructions.
Website interaction data: IP address, browser type, pages visited, and other information collected via cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Process and fulfil orders.
Communicate with you regarding your order or enquiry.
Improve our website, products, and services.
Send you marketing communications (only if you have consented; you may opt out at any time).
Comply with legal obligations and resolve disputes.

3. Legal Basis for Processing (UK/EU customers)

We process your personal data under the following legal bases:

Contract – when necessary to fulfil your order.
Legitimate interests – for business operations such as improving services.
Consent – for sending marketing communications.
Legal obligation – where required by law.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content. You can manage or disable cookies through your browser settings, although some site features may not function correctly.

5. Data Security

We take the security of your personal information seriously and implement safeguards including encryption, secure socket layer (SSL) technology, and access controls to protect your data from unauthorised access or disclosure.

6. Sharing of Information

We do not sell or trade your personal information. We may share data with:

Service providers – such as payment processors, IT support, and delivery partners, strictly for operational purposes.
Legal authorities – if required by law or to protect our legal rights.

All third parties are required to keep your information confidential and use it only for the services they provide to us.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, subject to legal requirements.
Object to or restrict processing of your data.
Withdraw consent for marketing communications.

To exercise these rights, please contact us at info@elevatedesserts.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:
📧 info@elevatedesserts.com